Refund Policy

Last updated: January 1, 2025

At Lystar Hotel Casino Reviews, we strive to provide high-quality, accurate, and useful information. This Refund Policy outlines our practices regarding refunds for any digital goods, paid subscriptions, or donations made through our website getlystar.com (the "Site").

1. Nature of Our Services

Currently, Lystar Hotel Casino Reviews provides all content, including hotel reviews, casino guides, travel tips, and editorial articles, free of charge. We do not sell subscriptions, premium content, or any paid digital products at this time. Therefore, in the ordinary course of business, no purchases are made and no refunds are applicable.

2. Donations and Contributions

The Site may, in the future, accept voluntary donations or contributions to support our independent research and publishing costs. If you make a donation and believe you have made an error, or if you wish to request a refund for any reason, you may submit a request within 14 days of the transaction. We will evaluate each request on a case-by-case basis and strive to respond within 7 business days.

3. Paid Services (Future)

If we introduce paid services in the future (e.g., premium reports, ad-free access, or e-books), this policy will apply to those purchases. In such cases, you will have the following rights:

• Right to cancel: Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your purchase within 14 days of the contract date without giving any reason. This applies to digital services that have not yet been fully delivered.
• Refund of fees: If you cancel within the 14-day cooling-off period, we will refund all amounts paid within 14 days of receiving your cancellation notice.
• Damaged or defective content: If any paid digital product is defective (e.g., inaccessible, corrupted, or incomplete), we will offer a full replacement or a full refund upon your request.

4. How to Request a Refund

To request a refund, please contact our support team using the following details:

• Email: refunds@getlystar.com
• Subject line: "Refund Request"

In your message, please include the following information:

• Your full name and contact information.
• The date of the transaction.
• The amount paid and the payment method used (if applicable).
• The reason for the refund request.

5. Processing Time

Refunds will be processed within 14 business days of approval. The refund will be issued to the original payment method used for the transaction. Please note that your bank or payment processor may take additional time to reflect the refund in your account.

6. Non-Refundable Items

The following are generally non-refundable:

• Donations made more than 14 days ago.
• Services that have been fully rendered and delivered before your request.
• Any transactions where you have violated our Terms & Conditions.

7. Exceptions for Malfunctions or Errors

If our website experienced a technical error that caused an unauthorised charge or duplicate charge, please notify us immediately. We will investigate the issue and issue a full refund for any erroneous charges, irrespective of the timeframe.

8. Dispute Resolution

If you are dissatisfied with our response to your refund request, you may contact the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. Alternatively, UK consumers can seek advice from Citizens Advice or the Financial Ombudsman Service.

9. Changes to This Refund Policy

We may update this Refund Policy to reflect changes in our offerings or legal requirements. Any revisions will be posted on this page with an updated "Last updated" date. We recommend reviewing this policy regularly to stay informed.

10. Contact Information

For any questions regarding this Refund Policy, please reach out to us at:

Lystar Hotel Casino Reviews
23 Shaw Bypass North Frank, B27 6SF, UK
Email: refunds@getlystar.com
Phone: +442552154251

We are committed to fair treatment and transparent communication regarding your financial transactions with us.